Another wasted phone call to SKY

Yesterday I phoned Sky to let them know that their letter read out to me over the telephone by Peter at Sky Glasgow had still not arrived. Following several "please hold on"s I was informed that a letter had NOT been sent on the 25th OR, if it had, it would have been removed from my records! No-one could explain how the letter could possibly have been read to me if it had been deleted from my records. Added to which I was informed that a letter had not yet been written or sent in response to my complaint of several weeks ago. CONFUSION continues to rein at SKY. I will post a copy of my next letter on this blog ....