Thursday, October 29, 2009
SLAMMED BY SKY!
At last! Result of a sort! BT have offered to repay £190 BUT they want to close the case. I have told them NO, I want the case kept open but want repayment of almost £400 from Sky before closure. Apparently the move from one telecommunications server to another without informing the customer is called Slamming - so, I have been slammed! Someone from Sky phoned last night and left a voicemail offering to phone again in the evening. No audible name or number was left ...
Sunday, October 25, 2009
A Very Stupid Letter from Lynne Clarke, BT!
Arghhhhh! Following my conversation with Lynne Clarke (who signs herself Assistant to the Chairman and Chief Executive! - how did she get this job???) she writes on the 12th October "Any requests to change your calling package are your responsibililty and the request would have to come from you, our customer. Your decision to route your calls via another provider would again be at your request with that provider and that change would be handled by your chosen provider" Ms Clarke; I DID NOT ASK or WISH TO CHANGE MY PROVIDER NOR DID I HAVE ANY DESIRE TO DO SO NOR WAS I INFORMED BY EITHER YOU OR SKY THAT YOU SWITCHED ME!!! Can I make it any clearer??? Please READ my letters rather than sending your standard response which only angers me even further and confirms my suspicions that the left BT hand does not know what the right BT hand is doing. During our last (and only) conversation you informed me BT should have sent me a letter confirming the switch over and that you would look into this. YOU DID NOT DO SO!
When I tried to telephone on receipt of Ms Clarkes recent letter, I was told Ms Clarke would be out of the office until November 9 - very long holidays presumably paid for by unwitting BT customers?
My colleagure Amber then spoke to Peter Kirwen on 01277326153, Executive Level Complaints who suggested that he send a letter saying the case was closed and I could then take my case up with Otelo (?). The following day a sensible man, Darren Rogers in Complaints (26127) phoned me - at last! He agreed that what had occured should not have occurred and that he would look into my case and get back to me this week. I await ....
Meanwhile, NOT A DICKY BIRD FROM SKY! WHAT A SURPRISE!
When I tried to telephone on receipt of Ms Clarkes recent letter, I was told Ms Clarke would be out of the office until November 9 - very long holidays presumably paid for by unwitting BT customers?
My colleagure Amber then spoke to Peter Kirwen on 01277326153, Executive Level Complaints who suggested that he send a letter saying the case was closed and I could then take my case up with Otelo (?). The following day a sensible man, Darren Rogers in Complaints (26127) phoned me - at last! He agreed that what had occured should not have occurred and that he would look into my case and get back to me this week. I await ....
Meanwhile, NOT A DICKY BIRD FROM SKY! WHAT A SURPRISE!
Monday, October 12, 2009
Another Stupid Letter!
Can you believe it!?! Yes, I am sure you can. Another letter arrived from Sky, this time dated 4th October, telling me that if I did not pay the outstanding amount (the cost of calls on Sky Talk while I was paying BT for Calls Anytime), they would cancel all my Sky services. As I said below, BOO HOO! Once again, the left hand does not know what the right hand is doing. Services CEASED at the end of September. I still await replies from BT and Murdoch and co. I will give them until the end of next week and then I will take out a Small Claims agains SKY .... Watch this space
Saturday, October 3, 2009
ANOTHER OUTRAGED LETTER!
3rd October 2009
Account 620056886257
Dear Mr Murdoch
Do employees of Sky communicate purely in the hope that telepathy will suffice? Having been told on Sept 28th by Peter in Glasgow that a letter had been sent on the 25th and that Customer Relations refused to speak to me as they considered my ”case closed”, we phoned again yesterday to complain that no letter had been received. We were then categorically assured by Manesh in Customer Service (who I managed to speak to via a cunning ruse!) that no such letter had been sent and there was nothing on my records to show this. Today, Mr. Baigrie’s letter arrived dated 23rd September!!!! This further demonstrates the inability of Sky to intelligently communicate between departments or with its customers.
Mr Baigrie states in his letter that I have been on Sky Talk since Jan 2007: if so, why did withdrawals from my account ONLY COMMENCE THREE MONTHS AGO????? Why too was the first ever statement from Sky Talk received in September 2009 – (how would I know to go online if I was not aware I was a customer?)?
He says that BT bills show they are my providers but DID NOT LOOK TO SEE THAT THEY HAVE ALSO BEEN CHARGING FOR “TALK ANYTIME” FOR WHICH ITEMISED STATEMENTS ARE NOT PROVIDED! (As I would have thought Sky Talk should be aware …)
BT is equally to blame: in response to a copy of my original letter (attached) I received an ill informed phone call from Mr. Livingstones “assistant” suggesting that if I wanted to move to Sky I should inform BT! (This is certainly the very last recourse on my mind as one would have gathered from my original letter). On my increasingly irate assurances that this was NOT what I wanted, she admitted that BT were obliged to have sent a letter to inform me of the switch over and that she would look into this. Not to my surprise, I have heard nothing more. Neither Sky nor BT have sent me such letters and I am adamant that I have never agreed to switch to SKY Talk.
As a result of my cancelling my DD to SKY you have cut off my Sky Broadband and Sky TV. Boo hoo! I WANT MY MONEY BACK FOR THE LAST THREE MONTHS WHEN YOU SWITCHED MY TELEPHONE ACCOUNT TO SKY TALK WITHOUT MY KNOWLEDGE OR MY AGREEMENT AND USED MY DIRECT DEBIT SET UP FOR BROADBAND AND TV TO DEDUCT ADDITIONAL SUMS FOR SKY TELEPHONE CALLS! All this whilst I was paying BT for their Talk Anytime service.
I do not expect to wait for a further 4 weeks to hear from Sky or to be offered your services in lieu of the monies you have dishonestly taken from my account. I shall be posting this letter on the increasingly popular blog Scandal at Sky blog to which I have also directed numerous consumer Facebook groups.
I await your INFORMED response with an offer to repay monies dishonestly removed from my bank account plus compensation for the time taken to look through all bank statements for two years and BT statements for the same period, and consequent phone calls and letters.
Yours Outraged
C.c. Mr. Livingston - CEO BT, Oftel, Sarah Tether MP, BBC Radio 4 Moneybox Live
Attached original letter which contained copies of all BT bills
Account 620056886257
Dear Mr Murdoch
Do employees of Sky communicate purely in the hope that telepathy will suffice? Having been told on Sept 28th by Peter in Glasgow that a letter had been sent on the 25th and that Customer Relations refused to speak to me as they considered my ”case closed”, we phoned again yesterday to complain that no letter had been received. We were then categorically assured by Manesh in Customer Service (who I managed to speak to via a cunning ruse!) that no such letter had been sent and there was nothing on my records to show this. Today, Mr. Baigrie’s letter arrived dated 23rd September!!!! This further demonstrates the inability of Sky to intelligently communicate between departments or with its customers.
Mr Baigrie states in his letter that I have been on Sky Talk since Jan 2007: if so, why did withdrawals from my account ONLY COMMENCE THREE MONTHS AGO????? Why too was the first ever statement from Sky Talk received in September 2009 – (how would I know to go online if I was not aware I was a customer?)?
He says that BT bills show they are my providers but DID NOT LOOK TO SEE THAT THEY HAVE ALSO BEEN CHARGING FOR “TALK ANYTIME” FOR WHICH ITEMISED STATEMENTS ARE NOT PROVIDED! (As I would have thought Sky Talk should be aware …)
BT is equally to blame: in response to a copy of my original letter (attached) I received an ill informed phone call from Mr. Livingstones “assistant” suggesting that if I wanted to move to Sky I should inform BT! (This is certainly the very last recourse on my mind as one would have gathered from my original letter). On my increasingly irate assurances that this was NOT what I wanted, she admitted that BT were obliged to have sent a letter to inform me of the switch over and that she would look into this. Not to my surprise, I have heard nothing more. Neither Sky nor BT have sent me such letters and I am adamant that I have never agreed to switch to SKY Talk.
As a result of my cancelling my DD to SKY you have cut off my Sky Broadband and Sky TV. Boo hoo! I WANT MY MONEY BACK FOR THE LAST THREE MONTHS WHEN YOU SWITCHED MY TELEPHONE ACCOUNT TO SKY TALK WITHOUT MY KNOWLEDGE OR MY AGREEMENT AND USED MY DIRECT DEBIT SET UP FOR BROADBAND AND TV TO DEDUCT ADDITIONAL SUMS FOR SKY TELEPHONE CALLS! All this whilst I was paying BT for their Talk Anytime service.
I do not expect to wait for a further 4 weeks to hear from Sky or to be offered your services in lieu of the monies you have dishonestly taken from my account. I shall be posting this letter on the increasingly popular blog Scandal at Sky blog to which I have also directed numerous consumer Facebook groups.
I await your INFORMED response with an offer to repay monies dishonestly removed from my bank account plus compensation for the time taken to look through all bank statements for two years and BT statements for the same period, and consequent phone calls and letters.
Yours Outraged
C.c. Mr. Livingston - CEO BT, Oftel, Sarah Tether MP, BBC Radio 4 Moneybox Live
Attached original letter which contained copies of all BT bills
Another wasted phone call to SKY
Yesterday I phoned Sky to let them know that their letter read out to me over the telephone by Peter at Sky Glasgow had still not arrived. Following several "please hold on"s I was informed that a letter had NOT been sent on the 25th OR, if it had, it would have been removed from my records! No-one could explain how the letter could possibly have been read to me if it had been deleted from my records. Added to which I was informed that a letter had not yet been written or sent in response to my complaint of several weeks ago. CONFUSION continues to rein at SKY. I will post a copy of my next letter on this blog ....
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