SLAMMED BY SKY!

The Ombudsman
Otelo
PO Box 730
Warrington
WA4 6WU

8th November 2009


Dear Sirs

COMPLAINT AGAINS SKY TALK

In August I discovered that Sky had been Direct Debiting my account for the previous four months for very large sums, namely: August £104.23; July £100.67; June £97.21; May £104.25.

From January 2007, when I signed on to Sky Broadband and Sky TV, until May 2009, Direct Debits from my account to Sky varied between £30 and £36 (although in April it was £40). I assumed the discrepancy was due to the length of the months.

I have NEVER AGREED FOR MY TELEPHONE SERVICE TO BE PROVIDED BY SKY yet they maintain I did so in January 2007. However, BT agree with me that the switch took place in May of this year. Neither Sky nor BT informed me of the switch which took place without my knowledge or consent.

As a consequence I continued to pay legitimately for BT Anytime (for which itemised bills are not provided) as well as (unbeknownst to me) Sky, which removed funds from my account without my knowledge or agreement.

I understand that this is referred to as SLAMMING and I maintain that they have taken approximately £271.36 from my account without my consent or knowledge as well as causing me an enormous amount of time and aggravation, numerous phone calls which have resulted in an impasse and numerous letters and photocopies to both Sky and BT as well as to my MP, OfCom, Moneybox Live and now Otelo. I am seeking recompense of at least £300 as communications with BT and SKY have taken place during the working week (I am a freelance consultant) biting into chargeable time.

Attached are copies of my correspondence together with the relevant bank statement.